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Frequent ask questions:

Q1: How to go HeavyArm Store by Own Transport?

A1: HeavyArm located at Subang Jaya SS15, Selangor. Please refer to http://www.youtube.com/watch?v=pLeZgGg-Nw4&list=UUQ_v46slCy2eIAeYP_ZeStQ

 

Q2: How to go HeavyArm Store by Public Tranport?

A2: Using Komuter Train services - Subang Jaya. Then take Taxi to A8, First Floor, SS15/8A, 47500, Subang Jaya. Approximately 15 minutes distance from KTM Subang Jaya station.. 

 

Q3: Why there is extra 4% tax when checkout order here?

A3: The 4% is Paypal Services Charges Fees. To avoid pay extra 4%, please use bank-in Purchase method: https://heavy-arm.com/en/order-now 

 

Q4: What is HeavyArm Bank Account Number to bank in?

A4: Maybank: 5122-2221-8970 | CIMB 800-709-0050

Please remember to key in email [email protected] or payment screenshot when bank in with ur name/ID with puchased item. Remember to provide us a screenshot of your payment as proof as well.


Q5: How to claim products warranty from HeavyArm?

A5: Almost all products listed in our website entitled for official warranty or shop warranty. You have to keep the product's purchase receipt, product's box and send to us to claim warranty.

For postage customers, here is our address: A8, First Floor, SS15/8A, 47500, Subang Jaya, Selangor. 03-56312489.


Q6: How to apply HeavyArm membercard?

A6: For now HeavyArm membercard is only opened for walk-in customers to apply. RM18 per year.


Q7: What is the benefits to join HeavyArm membercard program?

A7: You will be entitled points for every purchase made in our shop (Double Points, Triple Points and Pentuple Points). The points can be used as discount on next purchase or exchange for cash vouchers. Besides, you will have the priority to purchase items in any member sales event. For more details, please inquire in our shop. 

 

Q8: What means R1, R2, R3?

A8: Basically this is the region codes of Playstation Games. R1 means that the games are originated from US, R2 means that the games are originated from Europe and R3 means that the games are originated from Asia. All this region code indicated which region PSN store u can redeem the DLC or purchase DLC that are compatible with the software

 

Q9: What benefits of preorder games instead of purchase it on stock arrival date?

A9: Preorder games can secure the game you want on stock arrival date and avoid any price mark up in case the game faces stock shortage. Besides, preorder customers has the priority in getting the DLCs, freebies or goodies if there is any. If you are requesting postage, preoder customers will enjoy FREE Shipping within Malaysia, meanwhile HeavyArm membercard holders will enjoy Triple to Pentuple Points. 

 

International Shipments

We are reputable store located in Malaysia. We do shipping all of our items to International customers frequently. Please feel free to ask us for shipping quotations based on your address and postcode.Email: [email protected]

 

How to Order: International Customers

1) Email us for products that you interest to check stock availbility with us.

2) Kindly provide us your country poscode and address for shipping fees quotation.

3) Invoice will be send to you via Paypal if you agree to proceed the deal. 

4) We will ship out your items within 48 hours after payment received.

5) Tracking number will be email to u after parcel shipped out.

 

Local (Malaysia) Shipments

Parcels are generally dispatched within 48 hours after payment made and are shipped via Pos Laju  Malaysia/ Gdex with tracking number. We are not taking any resposibilities on parcels delay, lost or stolen. 

Shipping fees include handling and packing fees as well as postage costs. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

 

LOCAL (MALAYSIA) FREE SHIPPING

Customers are entitled FREE Shipping via Pos Laju when:

1) Purchase 2pcs and above of standard version Games

2) Preorder Standard version Game (Weight Below 500gram) 


ABOUT

HeavyArm is Reputable Gamerz Lifestyle Concept Store at Subang Jaya (Malaysia).

We carry full range of Gaming Products, Peripherals, Accessories and even Clothes. We also shipped our products Internationally. We start our business since 2011 and serve wide range of customers base.

Business Hours:Everyday - 11am to 930pm.

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